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Frequently asked questions

Getting Started

How do I connect my first service?

Open the app, go to Settings, then tap the service you want to connect (e.g. Radarr). Enter your server URL (e.g. http://192.168.1.100:7878) and your API key. Tap Test Connection — once it turns green, tap Save. The service tab will appear in your tab bar automatically.

Where do I find my API key?

In most services (Radarr, Sonarr, Lidarr, etc.), go to Settings → General → Security in the service's own web UI. Your API key is listed there. For Plex, authentication uses your Plex account — no API key needed.

Can I use multiple server profiles?

Yes. Tap Settings → Profiles to add, rename, or switch profiles. Each profile stores its own set of service URLs and API keys — useful if you manage multiple Plex servers or have separate home and remote setups.

Connection Issues

My service connection test keeps failing

Check these in order:

  • Make sure your phone is on the same network as your server (or that your server is reachable remotely if using an external URL).
  • Confirm the URL includes the correct port, e.g. http://192.168.1.100:7878 for Radarr.
  • If your server uses a reverse proxy with HTTPS, use https:// and ensure your SSL certificate is valid.
  • Check the API key is copied exactly — no leading or trailing spaces.
I see a connection error after it was working fine

Your server's IP address may have changed (common with DHCP). Assign your server a static local IP, or use a hostname. You can also go to Settings → Advanced to clear cached data and re-test.

Plex

Plex authentication isn't working

Plundarr uses Plex PIN OAuth — a browser opens to app.plex.tv for you to authorise. Make sure you're signed in to your Plex account in Safari/the browser before tapping Sign in with Plex. After authorising, return to Plundarr and the connection will complete automatically.

Plex statistics aren't showing

Plex stats require Tautulli to be connected as well. Go to Settings → Tautulli and enter your Tautulli URL and API key.

App Behaviour

A tab I enabled isn't appearing

If you have more than 5 service tabs enabled, Plundarr automatically merges Movies, Shows, and Music into a single Media tab to keep the tab bar usable. Disable some services in Settings → Customisation to separate them again.

How do I enable biometric lock?

Go to Settings → Security. You can lock the whole app on launch, lock the Settings screen, or lock individual API configurations independently.

Contact

Didn't find your answer? Email us at support@plundarr.app and we'll get back to you.

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